Frequently Asked
Questions
How to connect NoteBooks to tablet/phone?
Connect via Bluetooth
- Open the app mentioned in the manual on your phone.
- Tap the button in the top right corner.
- Select "Connect Via Bluetooth" from the menu.
- Choose "Your product's name" from the list.
- Connection successful!
Why should I choose you? What's your advantage?
Sync NoteBooks is a leading manufacturer specializing in environmentally-friendly office electronics. We have a highly skilled R&D team and over 10 software engineers, ensuring high-quality and innovative products.
Can I use my NoteBook for drawing or just writing?
Yes, the NoteBook is perfect for both writing and drawing. You can freely sketch or take notes, and the app will capture it all.
Is the NoteBook compatible with both Android and iOS devices?
Yes, the NoteBook app is compatible with both Android and iOS devices, making it easy to connect and use across different platforms.
How do I sync my NoteBook with multiple devices?
To sync your NoteBook across multiple devices, simply ensure you’re logged into the same account on each device, and the app will automatically sync your notes.
Do I need to charge my NoteBook when I first open the box?
For the best experience, we recommend charging your NoteBook upon first use, especially if you plan to connect via Bluetooth. Simply use the included USB cable to connect it for charging.
What if my NoteBook isn't syncing with my phone/tablet?
Make sure Bluetooth is enabled on both your phone/tablet and the NoteBook. If you're still having trouble, try restarting both devices and reconnecting.
Can I use the NoteBook without connecting to an app?
Yes, you can use the NoteBook independently for handwriting and note-taking. However, connecting to the app unlocks additional features like cloud syncing and advanced editing options.
How long does it take to fully charge the NoteBook?
It typically takes about 1-2 hours to fully charge your NoteBook, depending on the power source and charging conditions.
Can I use a different USB cable to charge the NoteBook?
We recommend using the included USB cable for optimal charging performance. Using an incompatible cable may affect charging speed or performance.
What happens if the Bluetooth connection is lost during use?
If the Bluetooth connection is lost, simply reconnect by opening the app and selecting "Reconnect" from the Bluetooth menu. Your notes will be safe in the app.